EnrollWise™ named an Edtech Digest 2025 Top Admissions & Enrollment Solution
Reliable Messaging and Notifications for Every Step of the Process
Keep families and staff informed with integrated alerts, in-platform messaging, and detailed communication records—built to support efficient, timely, and transparent enrollment.
Centralized messaging
Send and receive secure messages directly through the platform, eliminating the need for separate systems or disconnected communication channels.
Automated status updates
Configure notifications to automatically alert families about application milestones, required actions, and upcoming events.
Message history and logs
Maintain a complete communication history for each applicant, enabling clear documentation and easy reference when needed.
Multi-channel delivery
Reach families wherever they are with messages delivered via email, SMS, or in-app notification—fully responsive across devices.
Multilingual communications
Automatically translate messages and notifications into families’ preferred languages to ensure equitable access across your district.
Smart Case Management
Connect communications directly to student records and application workflows, with integration points that support district CRM systems and centralized case management.
Actual content redacted for privacy
Communication That Adapts to Your Workflows
- Messaging access by role
- Custom message templates
- Case management workflows
- Communication reporting tools
- Automated message triggers
- Event notification controls
- Multilingual message settings
Streamlined Communication Within the Enrollment Experience
Support families and staff with timely, multilingual messaging—directly within the platform.
Increase access for all families
Deliver multilingual messages and notifications across mobile, web, and email to ensure every family can engage with the process—regardless of language or device.
Strengthen communication and build trust
Enable secure, two-way messaging that improves response times and helps families feel supported, informed, and heard throughout the application and enrollment journey.
Empower staff with efficient tools
Use templates, automation, and centralized tools to streamline outreach, minimize repetitive tasks, and keep communication consistent and timely.
Adapt to local policies and workflows
Customize who can send messages, when notifications are triggered, and how communication aligns with your district’s enrollment protocols.
Secure, Reliable, Compliant
- FERPA-compliant protection for all messaging and data
- Reliable delivery of time-sensitive notifications
- End-to-end encryption for secure communication
- Real-time system monitoring and admin alerts
- Regular security audits
Enrollment made easy in NYC
Accessible Experience
- Built to meet WCAG accessibility standards
- Mobile-friendly messaging across devices
- Multilingual message and alert support
- Right-to-left language compatibility
- Screen reader and assistive device support
How EnrollWise Supports Communication: Messaging and Notifications FAQ
Can families receive messages in their preferred language?
Yes, EnrollWise supports multilingual communication, with automatic translation of messages and alerts based on the family’s language preferences. This ensures families receive information in a language they understand, promoting better engagement and accessibility.
How are messages delivered to families?
Messages and notifications are delivered through in-portal messaging, email, and SMS. All formats are mobile-optimized and accessible, ensuring families receive important updates in the format that best suits their preferences and needs.
Can staff customize who sends messages and when?
Yes. Administrators can define user roles and set permissions for who can send or manage messages, ensuring communication is aligned with district policies. Notification timing is fully configurable, allowing messages to be triggered automatically based on key events in the enrollment process, such as application submissions or document completions.
Is message content standardized across schools or programs?
Yes. Districts can create and manage custom message templates that reflect local policies, tone, and required information. This ensures consistency across schools, grades, and programs while still allowing flexibility where needed to cater to specific communication requirements.
Are communications linked to student applications or cases?
Yes, messages are tied directly to individual applications and can be integrated with case management workflows. This provides a complete communication history, helping both families and staff stay informed throughout the enrollment process.
Can families respond to messages?
Yes, two-way messaging is supported within the family portal. Districts can assign message threads to specific staff members based on communication type or policy, maintaining staff responsiveness while encouraging family engagement.
How are families notified about application status changes?
Automated alerts notify families of important changes to their application status, such as submission confirmation, missing documents, waitlist updates, or offer notifications. These alerts are configurable based on district-specific enrollment rules and policies, ensuring timely and relevant communication.
Is this messaging system compliant with FERPA and other standards?
Yes. All messages and notifications are encrypted, audit-logged, and compliant with FERPA and other relevant data protection standards. Real-time monitoring and access controls ensure that student privacy is upheld, and all communication data is securely handled.
How does this feature support accessibility?
The messaging system is accessible on any device and meets WCAG standards, ensuring that all families, regardless of ability, can fully engage with the system.
Can I track communication outcomes or delivery issues?
Yes, EnrollWise includes reporting tools that allow districts to track delivery status, response rates, and overall engagement with messages. This helps ensure communication is effective and allows districts to troubleshoot any potential delivery issues.
Explore More Features
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Centralize enrollment across schools and programs—including interdistrict and statewide models.
Seat Management and Analytics
Optimize seat allocation and track enrollment goals with real-time data and planning tools.
Lotteries and Matches
Deliver fair, policy-aligned placements through managed lotteries and matching processes.